Refund policy

A more eco-sustainable lifestyle necessarily implies greater responsibility for purchases and consumption. In case of doubts, before purchasing, relating to the products for sale, we ask you to contact us and make the return only and exclusively in the case of defective goods, in order to limit the environmental impact of the transport.

Any return has a cost equal to that of shipping and is charged to the customer.

Return requests must be made as soon as possible and within 14 days of receipt of the order.

In any case, returns of cosmetic, personal hygiene and intimate products will not be accepted.

With the exception of defective items, we only accept the return of items still packaged in their original packaging, undamaged and in perfect condition.

To make the return, you must write an email to with the following data:

Name and surname
Telephone number
Order number
Description of the products you wish to return
The reasons for the return with photos